Shopify Creates a Learning Environment For Their Sales Team
The challenge
Shopify Plus was struggling to create efficiencies for their reps in how they were learning, how they were sharing learnings across the board, and how we were onboarding people efficiently.
The outcome
Working with Gong has exponentially improved Shopify Plus’s ability to build a learning environment for their sales team and empower their sales coaches to support reps in their development.
Shopify Plus Follows Their North Star: Providing an Exceptional Customer Experience
Shopify Plus is an enterprise eCommerce platform built for merchants focusing on expanding their business and selling at a high volume. One of their northstar pillars is providing an excellent customer experience — they believe if they focus on delivering the right merchant experience, quality predictable revenue will follow.
Shimona Mehta, the Head of EMEA at Shopify Plus, is convinced that their sales team is integral to providing this. “What’s really important for a sales rep are the skills of listening and empathy, and really understanding where the customers is at or the prospect is at,” she says.
Gong Streamlines Processes so Sales Coaches Can Focus on Skill Building
Perfectly aligned with their culture of learning, Gong was able to help coaches and reps at Shopify Plus work together to improve their strengths as salespeople.
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